Un-Supported Support

This has been happening a lot lately. You get an email, a phone call, or a pop-up on your computer screen from “Microsoft Technical Support,” or some variation thereof. Your Computer is Infected!! it’s the end of the world! We can fix it for only $XXX!!

Umm, no. No, No, No! Nobody ever calls or emails from a legit company like that, unless you called them first. And pop-ups when you’re on the Internet are always there only to extract money from you, and for no other reason. They do not have your best interests at heart, ever.

According to Microsoft:

“If someone claiming to be from Microsoft tech support, or affiliated with Microsoft, calls you:

  • Do not purchase any software or services.
  • Ask if there is a fee or subscription associated with the ‘service.’ If there is, hang up.
  • Never give control of your computer to a third party unless you can confirm that it is a legitimate representative of a computer support team with whom you are already a customer.
  • Take the caller’s information down and immediately report it to your local authorities.
  • Never provide your credit card or financial information to someone claiming to be from Microsoft tech support.”

Everyone who uses a Microsoft product should know that Microsoft never calls to provide technical support — unless you’ve specifically requested a callback and you have a callback number.

How to report a “Microsoft” phone scam:

http://blogs.microsoft.com/cybertrust/2014/09/18/how-to-report-the-microsoft-phone-scam/

More info:

http://windowssecrets.com/newsletter/microsoft-takes-on-scummy-tech-support-companies/

If you need or want legitimate tune-up software, click here.

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